Data protection policy
Data protection policy of the Bosch Healthcare Solutions GmbH
Bosch Healthcare Solutions GmbH (hereinafter "Bosch“ or "We“ or "Us") welcomes you to our internet pages. We thank you for your interest in our company and our products.
1. Bosch Healthcare Solutions GmbH respects your privacy
The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Bosch is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
You can find our contact details on the Imprint page of this website.
3. Collection, processing and usage of personal data
The following categories of data are processed:
- Technical Information generated by your visit of our website (e.g. IP address)
Once you contact us, we additionally process:
- Communication data, that you provide to us (e.g. name, postal address, telephone, mail-address)
- Client history (e.g. your support requests)
Contractual master data that you provided to us (e.g. contractual or product interests, product-specific information)
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
Processing purposes and legal bases
We; as well as the service providers commissioned by us; process your personal data for the following processing purposes:
- Provision of these Online Offers, including contact form to contact us for the products and services offered by us for the purpose of the fulfillment of a contract. (Legal basis: Justified interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law)
- Resolving service disruptions as well as for security reasons. (Legal basis: Fulfillment of our legal obligations within the scope of data security, and justified interest in resolving service disruptions as well as in the protection of our offers)
- Safeguarding and defending our rights. (Legal basis: Justified interest on our part for safeguarding and defending our rights)
Each time you use the internet, your browser is transmitting certain information, which we store in so-called log files.
We save log files for a short period-of-time to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.
Log files are also used for analysis purposes (without the IP address or without the complete IP address). Also, see section web analysis.
In log files, in particular the following information is saved:
- IP address (internet proto-col address) of the terminal device used to access the Online Offer;
- Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
- Name of the service provider which was used to access the Online Offer;
- Name of the files or information accessed;
- Date and time as well as duration of recalling the data;
- Amount of data transferred;
- Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
- http status code (e.g., “Re-quest successful” or “File requested not found”).
This Online Offer is not meant for children under 16 years of age.
4. Data transfer
Data transfer to other controllers
Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal bases can be found in the Section Purposes of Processing and Legal Bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
Service providers (general)
We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply to the statutory provisions. Service providers may also be other Bosch group companies.
Duration of storage; retention periods
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a justified interest in storing the data (e.g. we might still have a justified interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).
5. Cookies usage
Cookies are small text files that are saved on your computer when an Online Offer is accessed. In case you access this Online Offer another time, your browser sends the cookies' content back to the respective seller and, thus, allows the re-identification of the terminal device. Reading the cookies allows us to design our Online Offers optimally for you and makes it easier for you to use them.
Deactivation and deletion of cookies
When visiting our internet pages you will be asked in a cookie layer pop up whether you wish to allow the cookies which are set on our page or if you wish to deactivate them in the settings.
In case you decide to block cookies, an opt-out cookie is set in your browser. This cookie exclusively serves the purpose of assigning your objection. Deactivating cookies may disable individual functions of our internet pages. Please note that an opt-out cookie may, for technical reasons, only be set with the actual browser. In case you delete cookies or use a different browser or a different terminal device, you must opt out again.
The preference setting does not apply to cookies that are set during your visit on third party internet pages by other providers.
Your browser allows you to delete any cookies at all times. To do so, please consult your browser's help functions. This, however, might lead to individual functions no longer being available.
In addition, you could manage and deactivate the use of third party cookies on the following web page:
As we do not operate this website, we are not responsible and we are unable to influence the content and availability.
Overview of cookies by us
In this section, please find an overview of the cookies we use.
Absolutely necessary cookies
Certain cookies are necessary to provide our Online Offers in a secure manner. This category includes, e.g.:
- Cookies that identify or authenticate our users;
- Cookies that temporarily save certain input of the user (e.g. content of a shopping cart or of an online form);
- Cookies that store certain user preferences (e.g. search or language set-tings);
- Cookies that store data to ensure a trouble-free playback of video or audio content.
We do not use analytical cookies.
6. Web analysis
We do not use web analysis tools.
7. Data processing by App Store operators
We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as controller.
8. External links
Our Online Offers may contain links to third party internet pages – by providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our supervision. We do not assume responsibility for the processing of personal data by third parties.
Our employees and the companies providing services on our behalf are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized dis-closure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
10. User rights
To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.
Right to information and access:
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
Right to correction and deletion:
You have the right to obtain the rectification of inaccurate personal data concerning yourself without undue delay from us. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following). Please understand, that we can`t offer the Vivatar Services anymore to your, once you asked us to delete or restrict the processing of your personal data.
Restriction of processing:
You have the right to demand for – as far as statutory requirements are fulfilled – restriction of the processing of your data.
Objection to data processing:
You have the right to object to data processing by us at any time. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing, which are beyond your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
You are entitled to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – to demand that we transfer those data to a third party.
11. Right of complaint with supervisory authority
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority, which is responsible for your place of residence or your state of residency, or to the supervisory authority responsible for us. This is:
Dr. Stefan Brink
P.O.Box 10 29 32
12. Changes to the Data Protection Notice
We reserve the right to change our security and data protection measures if this is required due to technical development. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the cur-rent version of our data protection notice, as this is subject to change.
If you wish to contact us, please find us at the address stated in the Controller section.
To assert your rights as well as for data protection breaches, please use this link:
For suggestions and complaints regarding the processing of your personal data, we recommend that you contact our group commissioner for data protection:
Group Commissioner for Data Protection
Information Security and Privacy Bosch Group (C/ISP)
Robert Bosch GmbH